Payouts and the Banking page
How card money reaches your bank with Rowie and Stripe - available and pending balance, standard and instant payouts, payout history and fixing bank issues.
Card payments go into your own Stripe account, not to Rowie. Stripe then pays them out to your bank. Rowie never holds your money. The Banking page in the portal (Finance → Banking, owners and admins) shows where everything stands.
Your balance
- Available: money you can pay out now.
- Pending: recent card payments Stripe is still settling. They move to Available after a few days, depending on your country.
Stripe pays your available balance to your bank automatically on its standard schedule, so you don't have to do anything to get paid.
Cash out early
- On Banking, click Cash Out Now.
- Enter an amount (or use Max) and choose a method:
- Standard: free, arrives in 1 to 2 business days.
- Instant: arrives in about 30 minutes for a 1% fee. Instant payouts can include today's card sales before they settle, up to a limit per payout.
- Check You'll Receive and confirm.
Payout history
Payout History lists every payout with its status (Paid, Transit, Pending, Failed or Canceled), arrival date, method and the last four digits of the bank account. Pro plans can download it with Export CSV.
Account details and changes
The Account Details card shows your business, country and payout account. Only the owner can change them: Edit reopens Stripe's secure form, where you can change the bank account or update business details. Admins see this card read-only.
When something needs attention
| You see | What it means | What to do |
|---|---|---|
| Account Status card with Action needed | Stripe needs more information, listed in plain words | Click Complete Setup and finish Stripe's form. |
| Bank Account Issue | A payout bounced | Click Update Bank and check the account details. |
| Account under review banner | Rowie paused card payments and payouts while it reviews unusual activity | Cash sales and refunds still work. Contact support. |
Fees
Fees are taken from each card payment before it reaches your balance, so what you see is already net. Your Stripe dashboard lists the fee on every payment. See Transaction fees and country rates.
Related articles
- Sign up and connect StripeCreate your Rowie account, pick Starter or Pro, and connect Stripe so you can take card payments and get paid out to your own bank account.
- RefundsRefund a sale in full or in part from the Rowie portal or app, how the money gets back to the guest, and what happens with splits, tables and disputes.
- Transaction fees and country ratesWhat a card payment costs with Rowie - Stripe's rate plus Rowie's small fee - per plan and country, plus fees for typed-in cards, refunds and event tickets.
- Troubleshooting and FAQFixes for common Rowie problems - card payments not ready, Tap to Pay greyed out, sign-in trouble, missing receipts, failed tabs and items that won't delete.